Vacancy: Apprentice Service Desk Engineer
Are you looking to build an IT career within an experienced & professional environment? We are looking for another bright and enthusiastic apprentice to join our fast growing IT Services Team, based on Pride Park, Derby.
The successful candidate will provide a range of technical support to clients and colleagues, including issues relating to hardware, software and the cloud.
Responsibilities & Duties
Taking incoming support calls
Logging and updating tickets in our ticket system
Responding to 1st Line support tickets
Escalation of tickets to colleagues
Setting up new PC’s/Laptops
Setting up new users on systems
Networking PC’s, printers, scanners and other hardware
Troubleshooting and technical fault diagnostics for clients and colleagues through remote access and on-site support
Installations of software and hardware
Administrative tasks
Reporting / Analytical tasks
Personal Qualities
Aptitude and hunger for Technology
Excellent Communication skills
Personable
Good attention to detail
Able to maintain high standards
Enthusiastic
Adaptable & flexible
Ambitious
Eager to learn
Excellent work ethic
Honest & reliable, self-motivated, able to work as part of a team, as an individual
Qualifications
5 GCSE's, grade C/4 and above, including Maths, English & ICT (or equivalents)
Benefits
Apprenticeship training to level 3 Infrastructure Technician
Internal Training and mentoring will be provided by an experienced & dynamic team.
Work within a young and energetic Team environment.
Excellent location, close to food outlets & supermarket
The company offer 'Death In Service' as an additional benefit. Company has a social committee, so there are quarterly activities which you will be able to attend, e.g. bowling, go-karting, paintballing, escape rooms, rock climbing.
Competitive salary (based on qualifications & experience) & workplace pension.
To apply please send a covering email, CV and current salary to: jobs@ashgatesit.co.uk
The successful candidate will provide a range of technical support to clients and colleagues, including issues relating to hardware, software and the cloud.
Responsibilities & Duties
Taking incoming support calls
Logging and updating tickets in our ticket system
Responding to 1st Line support tickets
Escalation of tickets to colleagues
Setting up new PC’s/Laptops
Setting up new users on systems
Networking PC’s, printers, scanners and other hardware
Troubleshooting and technical fault diagnostics for clients and colleagues through remote access and on-site support
Installations of software and hardware
Administrative tasks
Reporting / Analytical tasks
Personal Qualities
Aptitude and hunger for Technology
Excellent Communication skills
Personable
Good attention to detail
Able to maintain high standards
Enthusiastic
Adaptable & flexible
Ambitious
Eager to learn
Excellent work ethic
Honest & reliable, self-motivated, able to work as part of a team, as an individual
Qualifications
5 GCSE's, grade C/4 and above, including Maths, English & ICT (or equivalents)
Benefits
Apprenticeship training to level 3 Infrastructure Technician
Internal Training and mentoring will be provided by an experienced & dynamic team.
Work within a young and energetic Team environment.
Excellent location, close to food outlets & supermarket
The company offer 'Death In Service' as an additional benefit. Company has a social committee, so there are quarterly activities which you will be able to attend, e.g. bowling, go-karting, paintballing, escape rooms, rock climbing.
Competitive salary (based on qualifications & experience) & workplace pension.
To apply please send a covering email, CV and current salary to: jobs@ashgatesit.co.uk
