Managed IT Support
We offer IT Support for all sizes of businesses from self employed individuals to medium sized businesses with multiple sites. We pride ourselves in our ability to deliver a trouble-free, easy to understand IT Support service. We also have a great ability to treat your business as if it were our own, taking the very best care and thought with all work carried out, putting your business requirements first.
We offer pay as you go as well as contracted support, options including an overspill service for existing IT Support departments.
We offer pay as you go as well as contracted support, options including an overspill service for existing IT Support departments.
Pay as You Go: IT Support
Our Pay as You Go IT Support service is ideal for businesses that do not want to commit to a monthly contract, rather just pay for our service as and when they need it.
This service is also ideal for one-off support issues, emergency support, consultation, projects and for businesses that have their own IT department but just require some additional help.
This service is also ideal for one-off support issues, emergency support, consultation, projects and for businesses that have their own IT department but just require some additional help.
Key Benefits
Clear, up-front pricing, charged at our standard hourly rate, plus any travel costs.
- No pre-purchase or monthly commitment required
- Clear communication and updates through our Helpdesk system.
Remote: IT
Our Remote IT Support Package offers cost-effective, yet unlimited Remote Support. Our package gives a fixed price per user, on a monthly basis so you know exactly what your remote support costs will be, so you can budget appropriately.
This package covers unlimited remote support for users, covering Desktops, Laptops, Servers and Networks. Users can get in touch via Phone, Email or Helpdesk.
Our Technicians will use industry leading remote access solutions to assist and in most cases resolve issues without even having to visit your office.
If your issue does require an onsite visit, you will benefit from our pre-defined discounted rates.
This package covers unlimited remote support for users, covering Desktops, Laptops, Servers and Networks. Users can get in touch via Phone, Email or Helpdesk.
Our Technicians will use industry leading remote access solutions to assist and in most cases resolve issues without even having to visit your office.
If your issue does require an onsite visit, you will benefit from our pre-defined discounted rates.
Key Benefits
- Unlimited phone, email & remote support
- Support hours: Mon-Fri 08:30-17:00
- Guaranteed out of hours support available in advance
- Preventative Maintenance
- 24/7 Monitoring & Alerts
- High rate of same day resolution
- On demand Consultancy & advice
- Discounted rates on other services
Managed: IT
Our Managed IT Package offers cost-effective, yet unlimited Remote & Onsite Support, for a simple per user This package allows us to become your complete outsourced IT department.
In addition to the unlimited Remote IT Support provided in our Remote IT Support package, Comprehensive Support offers unlimited onsite time.
In addition to the unlimited Remote IT Support provided in our Remote IT Support package, Comprehensive Support offers unlimited onsite time.
Key Benefits
- Unlimited Responsive end user support: Phone, Email, Remote, Onsite
- SLA Targets
- Access to helpdesk ticket system for your business
- Hardware inventory
- Remote Worker Support
- Anti Virus Monitoring*
- Backup Monitoring*
- Documented User provisioning
- Documented User decommissioning
- Remote Access to PCs through LogMeIn
- Discounted rates for other services
- Mon-Fri 08:30 - 17:00
Managed IT: Advanced
Our Advanced Managed IT Package offers cost-effective, yet unlimited Remote & Onsite Support, for a simple per user This package allows us to become your complete outsourced IT department whilst keeping you inline with Cyber Essentials Certification requirements.
In addition to the unlimited Remote IT Support provided in our Remote IT Support package, Comprehensive Support offers unlimited onsite time.
In addition to the unlimited Remote IT Support provided in our Remote IT Support package, Comprehensive Support offers unlimited onsite time.
Key Benefits
- Unlimited Responsive end user support: Phone, Email, Remote, Onsite
- SLA Targets
- Access to helpdesk ticket system for your business
- Hardware inventory
- Remote Worker Support
- Anti Virus Monitoring
- Backup Monitoring*
- Documented User provisioning
- Documented User decommissioning
- Remote Access to PCs through LogMeIn
- Unlimited IT Consultancy
- Patch Management: Servers
- Patch Management: Desktops
- Patch Management: Laptops
- Firewall Documentation & Update Monitoring
- Backup Monitoring & Test restores*
- Server monitoring
- PC Auditing
- Network setup documentation
- Wi-Fi Management
- Software Approval list maintenance
- Disaster Recovery Documentation + maintenance
- Vulnerability scanning*
- Mon-Fri 08:30 - 17:00**
Bespoke: IT
We recognise that all businesses are different and that is why we have a tailored option that can combine any benefits from our other packages in a way that best suits your business.
Key Benefits
- Choose how much support you need
- Choose how often you need it
- Choose where you need support
- Benefit from a reduced support rate.
Extended: IT
We offer outsourced IT Support for existing in-house IT Support teams, who require over-spill services, 1st line support or escalation services to deal with those more complex IT issues.
Notes: *denotes service relies on subscription to add-on service, **IT Support hours exclude Bank Holidays
