With the festive period coming up, we can confirm our Support Helpdesk hours are:
Mon 24 December: 08:00 - 17:30 (as normal)
Tue 25 December: Closed
Wed 26 December: Closed
Thu 27 December: 09:00 - 15:00
Fri 28 December: 09:00 - 15:00
Mon 31 December: 09:00 - 15:00
Tue 1 January: Closed
Wed 2 January onwards: 08:00 - 17:30 (as normal)
Office 365 users taking advantage of Multi Factor Authentication have today been hit by issues with the service, meaning some have been unable to login to the service.
Issues were first reported at 04:39 this morning and are still ongoing.
The latest Microsoft Status updates suggest user have also been having issues with the self-service password resets facility.
As problems continue over 14 hours later, the latest Microsoft status bulletin, suggests some light at the end of the tunnel - "We've applied some addition mitigation actions to implement some relief in the environment and have observed that a subset of authentication requests are completing successfully."
We are delighted to have been named in the Three Best Rated IT Services in Derby!
The Three Best Rated team reviews businesses in local areas under each sector, using their 50-Point Inspection which includes everything from checking reputation, history, complaints, ratings, satisfaction, nearness, trust, cost and general excellence.
It is fantastic to be listed in such a recognised directory of the best rated businesses in the UK and above all ratings are completely independent, we have no input in the listings other than delivering IT Services to our core values:
We care for our clients infrastructure and data just as much as we care for our own.
Key to our ethos is to ensure we go above and beyond to ensure our clients have the best possible experience using our services.
Our recommendations and solutions are designed, managed and led by a technical expert and not a salesperson. Unlike other providers where a salesperson's promises can get lost in translation to their technical team.
Our team are great blend of technical experts, with great people skills. We develop strong, long lasting relationships with our clients.
What is it?
Firstly, Multi-Factor Authentication (MFA) must not be confused with Multi-Step Authentication. I'll explain the differences below:
Multi-Factor Authentication (MFA) is the process of authenticating account access, with factors from two or more of the following categories:
Something You Know: Username, Password, PIN number or answers to security questions
Something You Have: Smartphone, one-time passcode or Smart Card / Token
Something You Are: Biometrics, like your fingerprint, facial recognition, retina scanning or voice recognition.
Multi-Step Authentication (MSA) is the process of using more than one or more steps to authenticate account access, however the steps come from within the same category above. For example your account may currently require a username, a password and an answer to a security question all of which are Something You Know.
Securing your accounts
Whereas MSA may seem like it provides a double layer of security, the reality is all 3 of those factors of authentication come from the same source (knowledge). A malicious party could gain access to your credentials or compromise them through brute force without needing to get past any other form of security check.
With MFA enabled in the case above, a malicious party would also need access to the other factor, for example the passcode sent to your mobile device or your fingerprint to access your account and there lies the vast improvement in the security of your account by enabling MFA on your accounts.
If you wish to discuss how you can help secure your accounts from email and smartphones to Windows logins, get in touch today.
October 1st marked the first full year since we spread our wings from operating within the accountancy firm Ashgates Corporate Services Ltd and became our own legal entity - Ashgates IT Ltd. Having serviced clients since late 2003, 5 years of serious growth (615%), meant we had had far outgrown the status of an internal IT Department that was servicing external clients.
I cannot believe a full year has gone by since we began trading within the Ltd Company. It only seems like 5 minutes since we were dotting the i's and crossing the t's. According to onthisday.com - Catalonia held its independence referendum on October 1 2017 and we all know the reaction that caused but that does seem like quite a while ago, so although fresh in the mind a year is a long time!
In that last year we have continued our strong growth, we are currently 91% up vs this time last year. We have added more great staff to the team, giving us further knowledge, experience and capacity to maintain our service levels.
We are as hungry as ever to provide high quality IT Services with the utmost care for our client and their businesses in the region.